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Digitalization of pharmacies opens up new markets
How can highly regulated industries, such as pharmacies, keep up with the pace of development in the retail sector and meet all the ever-changing...
Read more >Guest blog: Experience-driven commerce relies on a modern tech stack
Consumers interact with more content across more connected devices than ever before, and they expect a consistent and personalized experience from...
Read more >Serve your customers as if they were the Sun King — do what the court in Versailles did
The modern customer is demanding, much like the Sun King used to be. This I-want-it-and-I-want-it-now mentality is strong, and companies should be...
Read more >Impressing and committing your customers with great product information
73 per cent of corporate managers believe that a good customer experience creates the most important strategic competitive edge. A good customer...
Read more >Say yes to invoices! Remove payment obstacles
Invoice is the best payment method in B2B commerce, but even today the invoicing processes are too stiff and difficult. By automating processes,...
Read more >Product information is your connection to the customer’s life — seize these trends
The new features of product information management respond to consumer trends. If you do not constantly manage your product information better and...
Read more >Don’t let your online service be the one that gets on people’s nerves
We have all spent countless unnecessary hours entering and updating information on various online services, but few companies would admit that their...
Read more >With continuous AB-testing to world-class user experience
Just a few years ago, when a company was looking to give its website a facelift, they would start with the visual design before testing how the style...
Read more >Platform economy: empty hype or your place in consumers’ daily life?
Recently, I participated in a bank survey. In response to a question about the number of apps I use, I was about to answer, “One”. But after adding...
Read more >Business disruption and the difficulty of unlearning old ways
Summer holidays are great for a number of reasons. Time to engage in various activities, learn new things, relax and let your brain unwind. It's also...
Read more >A sales-driven B2B e-commerce site goes beyond technology
When implementing a B2B e-commerce solution, businesses need to take many factors into consideration. Often elements in the territory between...
Read more >Customers’ happiness: your greatest opportunity for digitalisation
A few weeks ago, I visited our customer’s head office and encountered happiness. One of our hosts unlocked a door using a microchip embedded in his...
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