Digital and traditional gift card as part of the POS system

Smiling woman in a pink jacket has just received gift card

Gift Card Management with Solteq Commerce Cloud

Gift card sales and usage are efficiently managed with Solteq Commerce Cloud’s versatile Gift Card feature. Both digital and physical gift cards are fully supported, offering flexibility for businesses and convenience for customers.

Key Features

Digital and Physical Gift Cards: Delivered as a Software as a Service (SaaS) model, allowing for utilizing both physical and digital gift cards.
Multi-Channel Usage: Gift cards are purchased, redeemed, and reloaded in-store, online, or through integrated channels.
Real-Time Balance Tracking: Gift card balances are monitored in real time, ensuring accurate usage and full transparency.
Partial Payments and Reloads: Gift cards are used for partial payments, and additional value is added easily when needed.
Integration with External Systems: Existing third-party gift card solutions are integrated to maintain flexibility and protect prior investments.

Couple is having a lunch that they paid with a meal voucher

Business Benefits

With Solteq Commerce Cloud, gift cards are managed effortlessly—supporting sales growth, improving customer engagement, and ensuring a consistent channel experience.

Enhanced Customer Experience: A convenient and flexible gifting option is offered, increasing customer satisfaction and loyalty.
Increased Sales Opportunities: Gift card sales help attract new customers and drive additional revenue.
Real-Time Control: Full visibility into gift card balances and transactions is ensured at all times.
Omnichannel Support: A seamless gift card experience is provided across all sales channels.
Future-Proof Solution: Compatibility with external systems ensures smooth integration and business continuity. Several e-commerce solutions, such as WooCommerce, Adobe Commerce, and Shopify, are compatible with multi-channel gift card needs.

Kids are eating lunch purchased with meal voucher during school trip

Versatile Gift Cards & Meal Vouchers

Solteq Commerce Cloud offers powerful modules for managing gift cards and meal vouchers—whether for everyday retail, special events, or hospitality. Fully integrated into the system, these tools provide a flexible and seamless way to create, distribute, and track various types of cards and vouchers.

You can issue:

Product-Specific Gift Cards, such as meal vouchers
Product Group Gift Cards, valid for selected categories
Pre-Generated Cards for events, like drink tickets or access passes

Available in digital or traditional formats, all cards are secured with unique identifiers - QR codes, barcodes, or RFID chips - and can be scanned at any point of sale within the system.

Cards and vouchers can be created centrally through the back office or sold directly at the register. Balances and redemptions are tracked in real time, and cards can be reused or topped up as needed - offering maximum control and convenience.

Event organizers benefit from the ability to pre-print vouchers for specific items and timeframes. After the event, only the redeemed value is invoiced, and unused vouchers can be returned or canceled - reducing waste and improving cost control.

Meal vouchers act as focused gift cards, often tied to predefined products or bundles - ideal for scenarios like school trips, where students can redeem a set meal without handling cash.

From single-use tickets to reloadable cards, Solteq Commerce Cloud ensures secure, smooth, and scalable voucher and gift card management tailored to your business needs.

Modules for Gift Cards and Meal Vouchers

Solteq Commerce Cloud can be expanded with dedicated modules for gift cards and meal vouchers, enabling seamless management of various gift card types directly within the system.

Gift cards can be configured as:

Product-Specific Gift Cards (e.g., meal vouchers)
Product Group Gift Cards

Multiple formats are supported, including:

Traditional plastic cards
Digital gift cards
Amusement park access cards

Each gift card is assigned a unique identifier, such as a QR code or RFID chip, ensuring secure usage and tracking. Gift cards with balances can be redeemed at all points of sale within the system.

Gift cards are created centrally via the Solteq Commerce Cloud back office or sold directly at the cash register. Balances and usage are monitored in real-time through the background service. Cards can be reused, and additional value can be loaded as needed—providing flexibility and ease of management.

Pre-Generated Gift Cards and Meal Vouchers in Solteq Commerce Cloud

Pre-Generated Gift Cards

Gift cards can be created in advance for specific events and printed as, for example, drink tickets. These tickets are valid only for designated products and within a specified time frame.

After the event, customers are billed based on the redeemed tickets, while any unused tickets can be returned or canceled. This approach allows flexibility—additional tickets can be prepared, and only the amount actually used is invoiced.

Meal Vouchers

Meal vouchers function as specialized gift cards that entitle the holder to a specific product or product package.

For example, during class trips, each student can be provided with a meal voucher redeemable for a hamburger meal and a drink—eliminating the need for cash transactions. Meal vouchers and gift cards can also be issued in digital format and scanned at the point of sale using a barcode or similar identifier.

Gift card features

Physical and Digital Gift Cards

The physical gift card is a traditional format, and these can be ordered with custom branding and packaging. Alongside traditional gift cards, a digital alternative has emerged, which is more modern and agile in many ways, especially regarding delivery (such as via email). When purchased from an online store, the digital gift card can be used immediately.

Real-Time and Decreasing Balance

Gift cards do not need to be used all at once. Users can be informed of their real-time balance.

Customization of Digital Gift Card Appearance

Merchants can create their own custom appearance for digital gift cards in the background service, without needing assistance from a vendor. These appearances can be quickly tailored for different occasions (such as Christmas, New Year, etc.).

Support for Multiple Languages

Digital gift cards can be created in various languages.

Secure Management and Usage

Since gift cards and their usage are comparable to currency-related activities, it’s crucial to manage them in a secure environment and track their usage. Solteq’s gift card management operates in a high-security cloud service. Additionally, simultaneous use of gift cards across different sales channels is restricted.

Transaction Review

The background service provides a detailed transaction history, allowing for tracking when and where a card was used. This speeds up resolution in case of errors or unclear situations.

Resending and Reloading

If a digital gift card hasn’t arrived via email (due to an incorrect email address, for example), it can be easily resent from the background service. Additionally, the same gift card can be reloaded instead of purchasing a new one.

Bulk Loading and Mass Updates

For corporate sales, it’s possible to load multiple gift cards in bulk and send them to subscribers. The quantity can be predetermined.

Multi-Channel Gift Card

Gift cards can be purchased both in-store and online, and they can be used both in physical stores and on the web. This significantly enhances the sales and usability of gift cards, benefiting both merchants and customers. Supported platforms include WooCommerce, Shopify, and Adobe Commerce.

Balance Transfer

In case of a lost gift card, a new one can be created with the desired balance, and the old one can be closed with a comment.

Message or Greeting for Digital Gift Cards

Custom messages can be defined for gift card templates.

Different Delivery Methods

While a traditional physical gift card must always be handed over or sent, a digital gift card can be delivered via email or as a PDF file. It can also be printed with a QR code on the receipt during point-of-sale transactions.

Support for Different Code Types (Barcode, QR Code)

This feature allows for the use of various physical gift card types when different code formats are supported.

Product Restrictions and Product-Specific Gift Cards

Gift cards can be restricted to specific products (e.g., excluding alcohol). Usage can be limited to named items, product categories, or tax rates.

In addition to currency-based gift cards, it’s possible to create quantity-based gift cards. These can be tied to specific products and used, for example, for multi-use cards at events or corporate functions.

Validity Period

Gift cards can display an expiration date, making it easier for the cardholder to plan its use.

External Gift Card ID

The gift card ID can be sourced from an external system, enabling multi-channel gift cards.

Refunds at the Cash Register

Refunds can be processed for gift cards at the cash register, simplifying returns management.

Clearing Pre-Printed Gift Cards

The ability to reset pre-printed gift cards.

Selling Product-Specific Gift Cards at the Register

For instance, offering a 10-session gift card.

Integratable with Various Systems (Multiple Modern APIs)

Supports different systems, such as e-commerce platforms, point-of-sale (POS) systems, payment terminals, and mobile applications.