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ReleasesThe retail service portfolio expansion delivered by Solteq to Suomen Lähikauppa Ltd continues the long-term cooperation between the two companies as well as Solteq’s strategy-based development process. At the same time, the project expands the cooperation which was launched in December 2012 between Solteq and Appelsiini Finland Ltd and which has grown into a comprehensive service partnership. The cooperation model allows the centralization of the services to two actors instead of several different partners.
The cooperation agreement made between Lähikauppa and Solteq in October to expand the service portfolio covers the maintenance and support services of the software and hardware solutions in all Lähikauppa’s stores, as well as the management of these services.
- This expansion of our services is important for us. We are now able to offer a service portfolio to a whole network of stores with a principle of one contact point and manage the service requests at the background with a domestic partner, states Kai Hinno, Director of Solteq’s Continuity Services.
- For Lähikauppa, it is of significant importance that the maintenance and support services of the software and hardware solutions in all our stores come via one service provider, i.e. Solteq. We believe that the functionality of the services will also be improved, says Janne Jakola, CIO of Suomen Lähikauppa Ltd.
- The agreement that we have concluded with Suomen Lähikauppa is in the core of our strategy. Also in the future, our aim is to develop as a retail and logistics partner which is able to offer a comprehensive service portfolio to its clients. We are excited about this possibility to develop with our clients, comments Solteq’s CEO Repe Harmanen. Cooperation with Appelsiini and Elisa is functional and fluent. Together, we are able to provide even better services to our clients than before, CEO Harmanen continues.
Further info:
Suomen Lähikauppa Ltd
CIO Janne Jakola, tel. +358 20 700 3049
Solteq Plc
Director, Continuity Services Kai Hinno, tel. +358 40 844 4236
Suomen Lähikauppa Ltd is Finland's third largest grocery store operator with two national retail chains: Siwa and Valintatalo. We have 670 stores, 5,300 employees and almost all of Finland as our customers. The company turnover in 2012 was EUR 1,0 billion. www.lahikauppa.fi
Solteq Plc is a Finnish software service provider to the retail and service sectors. We offer long-term partnership and the widest range of services in the market from the optimization of the entire supply chain to the management of consumer-customer information. Our technology independent solutions help our customers to make their operations more efficient and improve profitability. www.solteq.com
